Returns & Exchanges

At VISIO, we want you to be completely satisfied with your fashion experience, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. We aim to make your exchange or refund process as effortless as your personal style.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all VISIO tags and labels remain intact to qualify for a full refund.

• 3.
  Ship It Back

  Print your prepaid shipping label provided by the portal and drop off the package at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned garments, your refund or exchange will be processed within 5-7 business days.